I. Introduction

At Black Hills Energy Services (“BHES”), we are committed to protecting the privacy of your personal information. The purpose of this privacy policy is to notify you about the manner in and the purposes for which BHES may collect and transfer certain personal information. 1 When used in this privacy policy, "personal information" refers to data about an identified or identifiable individual, such as your BHES account number, your name, address, phone number, e-mail address, and Social Security Number. This privacy policy should be read in its entirety because anyone who submits personal information to BHES has certain rights regarding the use, collection and transfer of such personal information.

This privacy policy explains the measures we have implemented to protect the personal information you provide to us. This privacy policy applies to most personal information collected and processed by BHES in the course of its business. By using the BHES Web site you are agreeing to the terms and conditions of the BHES Privacy Policy. If you do not agree to the terms and conditions of BHES’ Privacy Policy DO NOT USE THIS WEB SITE. BHES may also change the terms and conditions of this Privacy Policy from time to time. If BHES posts changes and you continue to use this Web site, you will be deemed to have agreed to those changes.

II. Privacy Principles

At BHES we are committed to protecting your personal information in accordance with the privacy principles established by BHES.

1. Notice

BHES primary goal in collecting personal information is to provide our Customers with the services and products they need and request concerning their residential and/or business natural gas usage and account information. BHES collects information in several ways, including telephone calls, voicemail, electronic mail, and from different parts of our Web site.

Only that personal information which is reasonably required to facilitate a Customer’s account is shared among BHES and its subsidiaries and affiliates. Collecting this information allows us to follow up with a Customer in order to provide the requested customer service.

BHES may collect personal information from its employees. This personal information may be transferred among BHES and its subsidiaries and affiliates. Any personal information about employees of BHES and its subsidiaries and affiliates will be used internally only in accordance with this privacy policy and BHES human resources policy.

2. Choice

A Customer may choose not to have any of his or her personal information submitted or transferred to third party operators in accordance with the terms of this privacy policy. Please note that if a Customer chooses not to submit his or her personal information to BHES or not to allow BHES to provide such personal information to a third party operator, then BHES will not be able to provide the services requested.

At times, BHES also may use a Customer's personal information internally for quality control purposes. Please note that personal information used internally is only available to BHES employees who perform quality control functions as part of their job. Any BHES employee who utilizes personal information improperly will be subject to disciplinary action, which may include termination of employment.

A Customer or any other person who submits personal information to BHES may choose not to have such information shared with a third party operator. If you do not wish to have your personal information disclosed, then please contact the Information Security Department. Within a reasonable time after you notify the Director of Corporate Communications (see below) of your choice not to have your personal information disclosed to a third party operator, we will cease disclosure of your personal information. Please keep in mind that BHES will not be able to provide you with all or certain services if you instruct us not to disclose your personal information to a third party operator.

BHES may be required or permitted to disclose personal information from time to time in order to comply with legal requirements and will comply with applicable Privacy Laws in doing so.

3. Security

BHES conducts periodic internal reviews of its data collection, storage and processing practices and the security measures it has implemented, and believes that such security measures provide reasonable precautions against unauthorized access, disclosure, alteration or destruction of personal information that BHES collects commensurate with that generally practiced within the natural gas services industry. BHES employees who have access to personal information are bound by confidentiality obligations the violation of which will subject the employee to disciplinary action, which may include termination of employment.

Customers should use caution when disclosing personal information by telephone or other electronic media, as BHES has no control over such third party providers.

Personal information regarding employees of BHES and its affiliates is used for internal purposes only and is protected in accordance with this privacy policy and BHES' human resources policy.

4. Data Integrity

BHES conducts periodic internal reviews of its data collection, storage and processing procedures. BHES collects, stores and processes only that personal information required to provide services for its Customers.

5. Access

BHES will use good faith efforts to provide its Customers and others from whom it obtains personal information the opportunity to review and revise the personal information BHES has collected. Any review and revision of personal information by such persons is subject to the provisions of this privacy policy.

If a Customer becomes aware of any inaccuracy in his or her personal information or if a Customer wishes to inquire about his or her personal information, then the Customer should notify BHES. Where permitted by law, an administrative charge of US$25 is required for all information access requests. BHES will make all corrections and/or deletions of erroneous personal information brought to its attention within a reasonable time period; however, BHES will make such corrections and/or deletions of erroneous personal information in a manner that does not impose undue burden or expense on BHES. Further, BHES may not necessarily allow access to review personal information collected with regard to an individual in the event BHES reasonably determines such personal information is used in a manner that does not materially adversely affect the person involved or if providing such review privileges would cause undue burden or expense on BHES. Nevertheless, BHES will provide access to personal information in accordance with the requirements of applicable Privacy Laws.

An employee may access his or her personal information maintained by BHES and its affiliates in accordance with BHES' human resources policy.

III. Contacting BHES

You may contact us at 1-800-215-3035. Or by mail at 1515 Wynkoop St., Ste 500, Denver, CO 80202. 

In addition to this privacy policy, BHES may also be subject to the requirements of applicable legislation and regulations and the orders of any court, regulatory body or other lawful authority (collectively "Privacy Laws"). Nothing in this privacy policy will limit BHES' rights and obligations pursuant to such Privacy Laws.