The Choice Gas program gives you the opportunity to choose a natural gas provider and the pricing option that best suits your life. We know the program can sometimes be hard to understand, so we’re here to help.
Click the questions you’d like answered from the list below. If your question isn’t answered here, contact us.
What is Choice Gas?
What information do I need before I can make selection?
What exactly am I selecting?
How do I make my selection?
What constitutes a “valid” selection?
What if I don’t make a selection?
What if I move during the Choice Gas program year?
Does Choice Gas affect distribution charges?
What is Choice Gas?
The Choice Gas program in Nebraska and Wyoming allows you to choose your natural gas supplier and a pricing option that best suits your needs.
Each year, you can choose to stay with your current supplier or submit a new selection online, by phone or by mailing in a selection form during the selection period.
What information do I need before I can make a selection?
- Account number - this is provided by the utility and can be found on your bill and on your selection form.
- Service point number - also called a premise number, this is provided by the utility and is linked to the physical location of your property. If you have multiple service points under one account number, please verify the address when retrieving pricing. Your service point can be found on your bill and on your selection form.
- Control number - this is provided by the utility and allows you to sign up your accounts online or with a supplier. This can be found on your selection packet, you can look it up online, or you can call the utility’s customer care team at 888-890-5554.
What exactly am I selecting?
- Price
- You're selecting the price you pay for natural gas. Black Hills Energy Services offers straightforward pricing options. You can learn more about our pricing options here.
- Supplier
- You're selecting the supplier that will provide you with natural gas. Participating suppliers must meet certain requirements set forth in Black Hills Gas Distribution, LLC d/b/a Black Hills Energy’s tariff, as approved by the Public Service Commissions in Nebraska and Wyoming. You can select BHES as your supplier here.
- Term
- You're selecting how long you want to lock in the price you pay for natural and the supplier that will provide you with natural gas. Black Hills Energy Services offers one- and two-year pricing options. You can select BHES as your supplier here.
How do I make my selection?
We offer several convenient selection options during the Choice Gas enrollment period.
- Call us 800-215-3035
- Sign up online
- Mail in your ballot form to: Choice Gas Program, PO Box 406, Scottsbluff, NE 69363
Outside of the regular enrollment period, you can download a delegation agreement and send in completed form.
What constitutes a “valid” selection?
The utility considers a selection valid when you submit your choice through one of the accepted submission methods on or before the program’s deadline. Confirmation codes have expiration dates. The utility consider the first valid selection they receive as your final choice. Make sure to record your verification number if you’re submitting your selection online. If you mail in your selection form, you’ll need to sign it for us to consider it valid.
What if I don’t make a selection?
If you don’t submit a valid selection on or before the deadline, your account automatically rolls over to your current supplier and your current pricing option at a price the Choice Gas supplier determines.
What if I move during the Choice Gas program year?
If you move from one service address to another or a new customer moves to a service address within the Choice Gas territory, that customer will continue with the supplier previously selected for that address. The utility will mail new construction customers a selection packet.
For more information about service address issues, call 888-890-5554.
Does Choice Gas affect distribution charges?
No. Changes in distribution rates occur from time to time and are subject to the approval of the Public Service Commissions in Wyoming and Nebraska.
For more information, visit www.choicegas.com or call Black Hills Energy at 888-890-5554.
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